Frequently Asked Questions

Have a Question? We’re Here to Help!

Helpful Links

What types of jewelry do you offer?

We offer a wide range of jewelry including rings, necklaces, earrings, bracelets, and pendants, all crafted from high-quality sterling silver and adorned with natural gemstones.

Are your gemstones natural or synthetic?

All our gemstones are 100% natural and ethically sourced. We carefully select each stone for its quality, color, and clarity.

How do I care for my silver gemstone jewelry?

To keep your jewelry looking its best, store it in a dry, cool place away from sunlight. Clean your silver jewelry with a soft cloth and avoid exposing it to chemicals, such as perfumes or household cleaners.

Is your silver jewelry hypoallergenic?

Yes, our sterling silver jewelry is made from 92.5% pure silver and is generally hypoallergenic. However, if you have sensitive skin, we recommend consulting with a dermatologist before wearing any new jewelry.

Do you offer custom jewelry designs?

Yes, we offer custom jewelry design services. Whether you have a specific gemstone in mind or want to create a unique piece, our designers are here to bring your vision to life.

How do I know my ring size?

We provide a ring size guide on our website to help you determine your perfect fit. If you’re unsure, you can visit a local jeweler for a professional sizing.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination.

What is your return policy?

We offer a 30-day return policy on all our jewelry. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original condition.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's tracking system.

Do you offer gift packaging?

Yes, all our jewelry comes in elegant gift packaging, making it perfect for any occasion. If you would like to add a personalized message, please mention it at checkout.

Can I make changes to my order after it’s been placed?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options. Your payment information is encrypted and secure.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk purchases. Please contact our customer service team for more information on bulk pricing.

How can I contact customer support?

You can reach our customer support team via email, phone, or live chat. We are available from [insert hours of operation] to assist you with any questions or concerns.